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CCA Civil Contingencies Act An act of parliament which recognises the duties of suppliers to plan for continuance of service post disaster. This act also places a responsibility on companies to assess their supply chain too.   Cold site One or more data centres or office space facilities equipped with sufficient pre-qualified environmental conditioning, electrical connectivity, communications access, configurable space and access to accommodate the installation and operation of equipment by critical staff required to resume business operations.   Contingency fund An operating expense that exists as a result of an interruption or disaster which seriously affects the financial position of the organisation. (Associated term: extraordinary expense).   Contingency plan A plan of action to be followed in the event of a disaster or emergency occurring which threatens to disrupt or destroy the continuity of normal business activities and which seeks to restore operational capabilities.   Cost-benefit analysis Financial technique that measures the cost of implementing a particular solution and compares this with the benefit delivered by that solution. Note. The benefit may be defined in financial, reputation, service delivery, regulatory or other terms appropriate to the organization.   Crisis An abnormal situation, or perception, which threatens the operations, staff, customers or reputation of an enterprise.   Crisis management team (CMT) A group of executives who direct the recovery operations whilst taking responsibility for the survival and the image of the enterprise.   Crisis plan or Crisis management plan A plan of action designed to support the crisis management team when dealing with a specific emergency situation which might threaten the operations, staff, customers or reputation of an enterprise.   Critical data point The point to which data must be restored in order to achieve recovery objectives.   Critical service Any service which is essential to support the survival of the enterprise.